Disable follow-up on Resolve
Hello all! Thanks in Advance. We have many members getting upset about the automatic follow-up text when we RESOLVE a text thread connected to an issue. Some of our Members text us several times ...
Forum Discussion
Hi leonardknight, welcome to the community.
It sounds like you are asking about the follow up survey. Both Contact Center and Customer Engagement have this feature:
- https://support.goto.com/connect/help/how-do-i-create-a-survey
- https://support.goto.com/connect/help/shared-inbox-settings
