Forum Discussion

bvoss's avatar
bvoss
Active Contributor
3 years ago

Display the contact name instead of called from number

Hello, I received this incredible message from support:   Thank you for your feedback. I have received feedback from colleagues. Unfortunately, the app is not able to display an external phone nu...
GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi bvoss, I have shared your feedback and the details of what exactly you are seeing with the team, I will update you when I hear back from them.

 

bvoss's avatar
bvoss
Active Contributor
3 years ago
Hi Glenn, you wanted to keep me and us updated on the status.
Is there anything new?
  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi, I apologize for not posting an update sooner, we were able to recreate the issue internally and it is with the development team. The current ETA is for a fix to be released in early 2023. I hope to have a clearer date in mid-January after the Xmas/New Year holidays.

    • bw34's avatar
      bw34
      Active Contributor
      2 years ago

      Has this issue been addressed? I am experiencing this issue again this week. Contact functionality has been spotty and seems like it has taken a step backwards.

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        Hi bw34 welcome to the GoTo Community. 

         

        I don't believe the ability to have inbound caller IDs display the contact name is currently available, but can check with the team. Is this what you are currently experiencing?