Forum Discussion

bvoss's avatar
bvoss
Active Contributor
3 years ago

Display the contact name instead of called from number

Hello, I received this incredible message from support:   Thank you for your feedback. I have received feedback from colleagues. Unfortunately, the app is not able to display an external phone nu...
bw34's avatar
bw34
Active Contributor
2 years ago

I have not received a solution to this yet. I just checked again and it has not been corrected.  Just to be clear, here is the issue:

The "recent activity" page for calls does not consistently show the contact name in the list, it only shows the phone number. If I click on a number, then it displays the contact name at the top of the screen for the number selected, but the "recent activity" list still does not show that name. It seems silly to have to click on a number to see the contact name instead of being able to scan the list of contact names instead of phone numbers. 

KateG's avatar
KateG
GoTo Manager
2 years ago

bw34 thanks for the clarification. 

 

I checked with the team and they are aware of this issue. The current timeline for a fix is January. 

 

Thanks for calling this out and for your patience, it's appreciated. 

  • ChelseaM's avatar
    ChelseaM
    Visitor
    10 months ago

    Hi there, has this been resolved? My team and I have been experiencing this issue.

  • bw34's avatar
    bw34
    Active Contributor
    2 years ago

    Hi - it does not appear that this has been fixed. This is a serious bug that impacts productivity. This seems like such a simple issue that should be core functionality, it is hard to fathom that this doesn't work.

     

    The ETA for this fix was January - can you provide a new ETA? 

     

    Also, is there still no way to export an individual user's contacts? I have not tried this for a while.

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Hi bw34 thanks for checking back. 

       

      It's currently on target to be available in February. I do hear that this is a huge inconvenience and appreciate your patience. 


      You can find instructions on how to export contacts here. 

      • bw34's avatar
        bw34
        Active Contributor
        2 years ago

        Thank you. Sorry for the confusion, I was actually looking for a way to export local contacts from my desktop app, not company contacts. I looked again briefly and didn't see any way to do that.