Forum Discussion

SashaWilson's avatar
SashaWilson
New Member
2 months ago
Solved

Does Holiday Schedule Indicate Open or Closed Hours?

Hello there, I have a question about the schedules.  This seems simple enough but we are having issues with this and want to make sure I understand how the system works.  When I am adding a holiday t...
  • GlennD's avatar
    GlennD
    2 months ago

    You are correct. When you add a Holiday you are telling the system that the office is closed. It can be All Day or specific hours depending on your needs. Once you have added the Holiday you edit your Dial Plan and select what happens when someone calls and the office is Open, Closed or on Holiday.

SashaWilson's avatar
SashaWilson
New Member
2 months ago

Right, I have watched that and we are still a little confused.  It is my opinion that when you add a holiday you are telling the system that your office will be closed on that day.  Thus, if you enter a time or mark it as the whole 24 hour day, you are telling the system that you are closed on that holiday.  Another manager in my organization is of the opinion that it is the other way.  If you add a holiday, you are telling the system to override your main schedule and you are open that holiday.  Can you clarify?

GlennD's avatar
GlennD
GoTo Manager
2 months ago

You are correct. When you add a Holiday you are telling the system that the office is closed. It can be All Day or specific hours depending on your needs. Once you have added the Holiday you edit your Dial Plan and select what happens when someone calls and the office is Open, Closed or on Holiday.

  • SashaWilson's avatar
    SashaWilson
    New Member
    2 months ago

    Thank you!~  Now I just need to convince my manager...