E-mail notification after a missing call for the call queue extension
Need to configure e-mail notification after a missing call for the call queue extention, how can we do that please?
Forum Discussion
Hi Crescita, Welcome to the Community.
I know you can set up email notifications for voicemails, but I'm checking with the team on setting up emails for just missed calls.
I will follow up when I hear back.
Thanks in advance. Yes for users voicemail it works but we need for missed calls in a call queue
Crescita you can enable text messaging for missed calls and view reports, however, I don't see a way to generate emails around missed calls at this time.
The option exist for users and works. Just can find the same for queues strangly?
