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Forum Discussion

bchilcoat's avatar
bchilcoat
New Contributor
2 months ago

Favorites missing, wont load

Good afternoon,    My favorites list does not load or appear on my desktop app for windows 11 or in chrome browser for softphone use. Im running Version 4.16.0 and have not made any changes to app ...
GlennD's avatar
GlennD
GoTo Manager
2 months ago

Hi bchilcoat,

 

I believe this is related to a service disruption we experienced. Service is returning to normal currently, so you should see your Favorites list repopulate soon. I apologize for the inconvenience. 

  • bchilcoat's avatar
    bchilcoat
    New Contributor
    2 months ago

    my favorites have returned but now im not able to make outbound calls. 

     

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 months ago

      bchilcoat understood, I am relaying this to the team working on the issue currently