Forwarding calls w/ ring group
For some reason when I enable call forwarding (*72) I need to have my first step on the dial plan be a direct line. If I do a ring group first the calls just go through like normal without forwardin...
Forum Discussion
Hi NateC2k,
Welcome to the Community.
I checked with the team and you do appear to need a direct line when forwarding for routing purposes.
How are you connecting to the ring service? I can check and see if there are alternative ways to work this.
You can also join a ask an expert session, and directly ask team members specific Q&As offered most weekdays at 11am PST.
