Forum Discussion

NateC2k's avatar
NateC2k
Visitor
2 months ago

Forwarding calls w/ ring group

For some reason when I enable call forwarding (*72) I need to have my first step on the dial plan be a direct line. If I do a ring group first the calls just go through like normal without forwardin...
bluetba's avatar
bluetba
Active Contributor
2 months ago

This is my setup..

Main number comes in and goes to 701 night mode all the time..

701 does the following all the time (001 is my dial plan)..

701 is assigned as a secondry extension to reception..

 

Here is my phone setup, as you can see line key 3 is set to use Line2 (which is the secondry extension assigned to the user) line1 their primary extension.

I could have just had another desk phone for extension 701 but I didn't want two phones on reception.

 

 

NateC2k's avatar
NateC2k
Visitor
23 days ago

I honestly don't know what else to do.  When I change it to line 2 on my Yealink phone I get a busy signal.


This is so ridiculous that it's this hard to just enable call forwarding.

  • KateG's avatar
    KateG
    GoTo Manager
    23 days ago

    Hi NateC2k, 

    One option is to set up a device forward directly on the desk phone. However, this method isn’t recommended for a ring group or queue. Also, a scheduled node in the dial plan might work for your setup.