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Forum Discussion

NateC2k's avatar
NateC2k
Active Contributor
9 months ago

Forwarding calls w/ ring group

For some reason when I enable call forwarding (*72) I need to have my first step on the dial plan be a direct line. If I do a ring group first the calls just go through like normal without forwardin...
NateC2k's avatar
NateC2k
Active Contributor
8 months ago

I honestly don't know what else to do.  When I change it to line 2 on my Yealink phone I get a busy signal.


This is so ridiculous that it's this hard to just enable call forwarding.

KateG's avatar
KateG
GoTo Manager
8 months ago

Hi NateC2k, 

One option is to set up a device forward directly on the desk phone. However, this method isn’t recommended for a ring group or queue. Also, a scheduled node in the dial plan might work for your setup.