Forum Discussion

OCC_Dave's avatar
OCC_Dave
New Contributor
5 months ago

Getting SMS Compliance approved

Our SMS Compliance keeps getting rejected.  The status comes back "Update required", and hovering over the message says: "Your website doesn't have a compliant privacy policy. Update your website bef...
  • GlennD's avatar
    GlennD
    5 months ago

    Hi OCC_Dave,

     

    You should be receiving an email from our team with some more details about why the Registry took issue with your Privacy Policy. For anyone who may experience the same issue: Sharing that a customer opted in for SMS messages with a third party is prohibited, so you need to specifically state that you do not do this in your Privacy Policy. 

      

GlennD's avatar
GlennD
GoTo Manager
5 months ago

Hi OCC_Dave,

 

You should be receiving an email from our team with some more details about why the Registry took issue with your Privacy Policy. For anyone who may experience the same issue: Sharing that a customer opted in for SMS messages with a third party is prohibited, so you need to specifically state that you do not do this in your Privacy Policy. 

  

  • OCC_Dave's avatar
    OCC_Dave
    New Contributor
    5 months ago

    Hi GlennD ,

    Yes, I just received the email.  We will review this additional information and also again review our privacy policies.

    Thanks for getting this information sent over to me.  I'm hopeful that this will assist us in getting this resolved.