GoTo App takes focus

KateG thank you. it just doesnt make sense that theres an option in the settings to turn off the pop up but still does it even when the setting is turned off

cm0cdtg  thanks for getting back to me. I hear that the feature is not what you expect or prefer and will share this with the team. 

KateG 

cm0cdtg is the softphone docked in the app? 

mkeaton  and GlennD  my IT dept has contacted goto support and its supposed to be that way even though there is the option to not pop out. they claim that its to not miss any phone calls. my questions is why would the option be there if its irrelevant? 

changed the default and it still pops up in front of all my screens

ok thanks. i'll try it and see how it goes.

cm0cdtg 

 click on the  " phone" on the left  side panel - for some reason that setting  is hidden in the settings area

unfortunately i cannot find that option anywhere on my screen.

Hey @cm0cdtg try this,

In the lower left of the app there is a setting to change your default device, if the softphone is selected then a pop will occur. If you select your desk phone on this setting that pop might stop. Something to try

This gets reset every time GoTo makes a change (they are working on it, they say) so you will have to check this ever so often,  we now have our agents check each day, that's how disruptive this is.