Forum Discussion

bluetba's avatar
bluetba
Active Contributor
6 months ago
Solved

GoTo Connect - Chrome Extension

Hi, I'm in the UK and I noticed a message in Google Chrome telling me that the Goto Connect Extension "This extension may soon no longer be supported - Remove or replace it with similar extensions fr...
  • GlennD's avatar
    GlennD
    2 months ago

    We're thrilled to announce that the GoTo Chrome extension is once again available in the Chrome Web Store! After a pause due to a framework migration enforced by Chrome, the GoTo for Chrome extension has returned! 

    The Goto for chrome extension is currently available publicly via the Chrome web store, GoTo for Google Chrome.

GlennD's avatar
GlennD
GoTo Manager
6 months ago

Hi bluetba, welcome to the community.

Due to recent changes in Chrome the GoTo Connect extension has been removed from their web store. We are investigating options to work with/around these changes so the extension can be restored. If you have the GoTo Connect Desktop App or Web App installed they have the screen pop feature for incoming calls.

  • MikeB1976's avatar
    MikeB1976
    Visitor
    6 months ago

    Hello team,

    This very much needs to be figured out.  This is a critical feature that will put your service at a massive disadvantage to other carriers if they have it working.  I have several customers who will cancel their service if it stops working for them.  Please get the developers on this asap as so agents don't start getting bombarded with irate customers demanding cancelation requests.  

    Thanks 
    Mike 

      • MikeB1976's avatar
        MikeB1976
        Visitor
        5 months ago

        Hey Glenn,

        Any updates on this?  My phones blowing up with pissed off customers.  

         

        Please help.

  • bluetba's avatar
    bluetba
    Active Contributor
    6 months ago

    Sorry, small issue, the users are complaining that when another extension calls them it also does the search, can it be set to only do it when it's an external caller? One of the extensions is 182 so they get lots of blink 182 searches 😁

    • KateG's avatar
      KateG
      GoTo Manager
      6 months ago

      Hi bluetba 

      Unfortunately I don't have a solution for that. We are working on getting the Chrome extension working again after the changes Google made, and the team made a note of the feedback on the desktop app issue. 

  • bluetba's avatar
    bluetba
    Active Contributor
    6 months ago

    This works really well, the only thing I would have to add to anyone finding this post, is that you need to specify the website to search, I wanted to use Google so added this as the website https://www.google.com/search?q=${CNUM}

  • ragiven's avatar
    ragiven
    Active Contributor
    6 months ago

    Hi GlennD, is there any impact on support for my company's call center agents who use Chromeboxes and Chromebooks and the GoTo Connect link to handle all calls? They are all remote and have no other technology at this time.