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Anima's avatar
Anima
Active Contributor
6 months ago

GoTo mobile app crash

Hi, I have a Xiaomi tablet with adroid version V 14. For a few days now, the GoTo mobile app has been opening and closing immediately. Both Android and the app are updated to the latest version avail...
  • KateG's avatar
    KateG
    4 months ago

    Anima - It appears that some users on Xioami  wi-fi only tablets will experience app crash issues. This is currently a known issue and unfortunately, I don't have a timeline for a fix. 

     

    The best solution would be to use a different device at this time. I'm sorry for the inconvenience. Thanks for your patience and report.

Anima's avatar
Anima
Active Contributor

Hello ,
below is the screenshot with all the device information.

 

 


The tablet is used for a few work applications and on all other applications I have no problems.

For testing purposes I have also activated all the permissions required by GoTo but the problem remains.

I am available for any further verifications you may need.
Hello and thank you

 

Anima's avatar
Anima
Active Contributor
6 months ago

Hello,

have you had a chance to have it checked and can you give me some pointers to solve the problem?

hello and thank you

  • KateG's avatar
    KateG
    GoTo Moderator
    6 months ago

    Anima apologies for the delay, we were checking with the team. 

     

    • Can you let me know when this started? 
    • Was the app working as usual previously? 

     

    • Anima's avatar
      Anima
      Active Contributor
      4 months ago

      Hello,
      sorry for the delay.
      The app worked for a while without any problems then stopped working with the error I mentioned.
      No particular operation was done on the device.

      Please let me know
      Hi

      • KateG's avatar
        KateG
        GoTo Moderator
        4 months ago

        Anima I'm sorry to hear this, we may need to open a support case 

         

        Have you tried uninstalling/reinstalling the app and ensuring it's on the latest version?