Forum Discussion

pdxmunkel's avatar
pdxmunkel
New Contributor
6 months ago

GoTo plugin in Teams How to dock and Increase Favorites

Does anyone know how to dock the dialer in the GoTo plugin in Teams?  Same for the new call notification window.  Also looking for ways to increase the number of "Favorites" that show in GoTo in Teams.  I expand my favorites, then chat in Teams and then have to expand again.  

 

Overall very happy with GoTo in Teams so far.

 

Thanks, 

 

Mike

  • KateG's avatar
    KateG
    GoTo Moderator
    6 months ago

    Hi pdxmunkel , 

     

    Welcome to the GoTo Community! 

     

    This article explains how to use docked mode to place the softphone into the app instead of having the softphone in a separate window. 

     

    I don't have Teams set up, but give me a few days and I'll check with the team. Thanks for the feedback, glad to hear it's working out. 

    • pdxmunkel's avatar
      pdxmunkel
      New Contributor
      6 months ago

      Thank you for that but that only works in the GoTo app not the plugin for Teams.

       

      Mike

      • KateG's avatar
        KateG
        GoTo Moderator
        6 months ago

        pdxmunkel I checked with the team, docking isn't possible with GoTo Teams plugin unfortunately. 

         

        For the Favorites part, is the issue of wanting to have more favorites or that it closes when you chat? I want to ensure I understand your experience. Thanks!