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samuelpares's avatar
samuelpares
Active Contributor
2 months ago
Solved

How to Make All Softphone Instances Ring Simultaneously (Same Extension, Multiple Tabs)?

Hello community, I am creating a softphone using the GoTo Connect API that will be embedded in a helpdesk platform. In this environment, it’s common for agents to have multiple tabs open, which mean...
  • samuelpares's avatar
    samuelpares
    2 months ago

    Hi KateG​ , thank you for your response!

    I actually just figured out what I was doing wrong. I was always creating the device with the same device ID. After switching to a random value (such as a UUID) for each instance, all softphone instances now ring as expected.

    Thank you!

samuelpares's avatar
samuelpares
Active Contributor
2 months ago

Hi KateG​ , thank you for your response!

I actually just figured out what I was doing wrong. I was always creating the device with the same device ID. After switching to a random value (such as a UUID) for each instance, all softphone instances now ring as expected.

Thank you!

KateG's avatar
KateG
GoTo Manager
2 months ago

samuelpares that's great to hear, thanks for letting the Community know.