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Forum Discussion

MichaelJE's avatar
MichaelJE
Active Contributor
9 months ago

Ignored by customer service

I have sent several emails to the (removed - GlennD) email and have been flat out ignored. Does anyone know why they are ignoring their customers?
Customer Engagement
mkeaton's avatar
mkeaton
Frequent Contributor
9 months ago

Just to add in my own experience recently... I updated my case on the cases page that Glenn referred to and got zero response. In the end I had to call. 2 emails and updated the case notes, all got ignored. 

GlennD's avatar
GlennD
GoTo Manager
9 months ago

mkeaton Can you provide me with the case number for your example?