Good afternoon,
The new analytics page is getting better when it comes to diagnosing issues and tracking calls through the phone system however it is still missing critical data. For example, it says "Entered Dial Plan" but does not indicate which dial plan. The same goes for schedules, auto attendants, voicemails, etc.. It should be possible to follow the call, in its entirety (aka, from cradle to grave) by looking at these logs.
KateG,
Currently the logs just say "Entered dial plan", "Schedule", or "Voicemail" but it doesn't say which dial plan, which schedule, or which voicemail box received the call. This is very problematic when trying to track a call through the phone system that has multiple schedules, dial plans, call queues, auto attendants, etc.. Ideally it should say the something similar to the user's extension entries in the call logs; i.e., (1234) John Doe.
On a related note, please keep the details related to the branching in the schedules and selection in the auto attendant, this is helpful information.
Overall, I should be able to look at the analytics and see 100% of the details of how a call came into the system, flowed through it, who talked and for how long, where it was transferred (either via an individual (blind or assisted) or via a branch in the dial plan) and ultimately how the call was terminated.
TonyPAGThank you for the additional context; it's very helpful.
The team appreciates that you recognized the progress. We agree on the necessity of determining the appropriate dial plan, phone numbers, and other details. Additionally, there are ongoing initiatives to improve the interaction details to better illustrate what’s going on.
We look forward to hearing your feedback as the analytics page continues to improve and evolve.
