Forum Discussion

christined's avatar
christined
New Contributor
2 months ago

New "Calendar Event" status

Is anyone else running into this issue? With the new "Calendar Event" status it changes me to red and says "Calendar Event" as my status whenever I have something on my calendar. This is a real prob...
  • KateG's avatar
    KateG
    2 months ago

    christined, blacy, 

     

    Thank you for your feedback and  reports following the launch of Outlook Calendar sync for presence feature. We appreciate your patience and wanted to share a quick update with you:

     

    We’re currently investigating issues related to the responsiveness of presence updates, which may be slower than expected.  In the meantime, we’ll be introducing a Flag that will allow customers to disable the sync if needed.

     

    Looking ahead, we’re planning improvements that will improve status updates and  the ability to disable the feature in the settings while keeping the integration connected, for those who want meetings to appear in the app by not have their presence affected. 

     

    We’ll keep you updated on our progress and appreciate your support as we work on these enhancements.

    Thanks again for your reports and assistance with this feature. 

     

christined's avatar
christined
New Contributor

No, it was not resolved. They said they would take all my information into consideration and let me know if they came up with a fix or with a way to turn it off, but right now that is the way it is. We have had to try to make some work arounds but it has been a real pain. 

KateG's avatar
KateG
GoTo Moderator
2 months ago

christined, blacy, 

 

Thank you for your feedback and  reports following the launch of Outlook Calendar sync for presence feature. We appreciate your patience and wanted to share a quick update with you:

 

We’re currently investigating issues related to the responsiveness of presence updates, which may be slower than expected.  In the meantime, we’ll be introducing a Flag that will allow customers to disable the sync if needed.

 

Looking ahead, we’re planning improvements that will improve status updates and  the ability to disable the feature in the settings while keeping the integration connected, for those who want meetings to appear in the app by not have their presence affected. 

 

We’ll keep you updated on our progress and appreciate your support as we work on these enhancements.

Thanks again for your reports and assistance with this feature. 

 

  • KateG's avatar
    KateG
    GoTo Moderator
    19 days ago

    An update, the team has deployed a fix so that only Outlook events that are set to a “Busy” status will update your presence to Busy. 

     

    Further improvements are coming to improve the overall experience. Thanks again for your report and patience. 

    • blacy's avatar
      blacy
      New Contributor
      16 days ago

      KateG  Thank you for the update. Can you provide an estimated date of completion? I need something to provide for my staff. I'm just looking for a range. I appreciate you staying on this.

    • KateG's avatar
      KateG
      GoTo Moderator
      15 days ago

      Hi blacy, nice to see you. 

       

      The team is working on a way to disable the presence sync feature without disconnecting Outlook, for customers who want their meetings to appear in GTC but not have their presence affected. This is currently still in the works and should be coming soon. I'm sorry I don't have a timeline yet. 

       

      If there are more concerns about the feature, please do let me know.