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jtellerelsberg's avatar
jtellerelsberg
Active Contributor
22 days ago
Solved

New display for messages (June 2025)? Not so great.

Recently, in the past week or two, it seems like the display of text messages has changed in my GoTo Connect on my Windows 11 laptop.  I'm using Version 4.15.0.

The old display had two columns.  On the left was the Inbox which included the list of conversations, and on the right was the display of the selected conversation.  (I'm not counting the collapsible leftmost column where you switch between Phone/Inbox/Meetings/Contacts.)

The new display has three columns.  On the left is the Inbox, but it no longer includes the list of conversations.  Instead, the bottom 3/4 of the Inbox column is empty.  (It looks like it will show favorite contacts if I want it to, though I don't have any contacts marked as favorites.)  The list of conversations is now its own column, in the middle.  The selected conversation is on the right.

The result is much less space for the selected conversation.  This isn't a problem when I'm connected to a decent size monitor, but I often work out of the office and am using the laptop's screen.  In this new three-column configuration, it's a waste of available space to give the Inbox and conversation list separate columns, squishing the space available for the currently selected conversation.  The space crunch is worse when I open up the view of the contact I am texting with.  That opens a fourth column, shrinking the current conversation even more.

I have tried to find a way to reorganize the view so that the list of conversations goes back under the Inbox, but I can't find a way to do that.  Maybe if I had administrator privileges, but I don't and won't get those from my work.

If there is a way to change this, please let me know.  If I'm stuck with this in the current version of GoTo Connect, then please consider this a feature request to give more flexibility.  Thank you.

  • jtellerelsberg​ a follow up, there is another update coming that may improve the inbox functionality for you, the view will has 2 columns vs three, with the option to swipe between message views. It would be great to get your feedback when it's released. I'll let you know when we have a timeline for this release. 

    6/17/2025 update: It should be available later this week. 

4 Replies

  • jtellerelsberg's avatar
    jtellerelsberg
    Active Contributor
    16 days ago

    KateG, there is another detail about the current view that I would like to see changed.  The current view does not bold or otherwise indicate which text conversations contain unread messages.  The old view had that.  It was a nice detail and I hope it can be added back.  When I am in the midst of multiple text conversations, so that the top-most conversation is changing (b/c the one with the most recent activity jumps to the top), I can miss the fact that another conversation has a new message but that conversation is lower down the list and not bolded or anything.  Thanks!

  • KateG's avatar
    KateG
    GoTo Manager
    18 days ago

    jtellerelsberg​ a follow up, there is another update coming that may improve the inbox functionality for you, the view will has 2 columns vs three, with the option to swipe between message views. It would be great to get your feedback when it's released. I'll let you know when we have a timeline for this release. 

    6/17/2025 update: It should be available later this week. 

  • KateG's avatar
    KateG
    GoTo Manager
    21 days ago

    jtellerelsberg thanks for calling this out, it's currently been shared with the team and I will follow up when I here more.