Forum Discussion

ephillips1's avatar
ephillips1
New Contributor
21 days ago

Outbound calls fail intermittently to toll free numbers

Hey everyone, I’m trying to figure out if anyone else has been running into this issue. We’ve been dealing with an ongoing problem where outbound calls to toll-free numbers (like 877-842-3210) wil...
GlennD's avatar
GlennD
GoTo Manager
21 days ago

Hi ephillips1, welcome to the community.

 

I have reviewed your support ticket and and the notes from our L3 support team. I have reached out to them to see if they can provide some guidance on what your could look for locally on your side. 

  • ephillips1's avatar
    ephillips1
    New Contributor
    18 days ago

    Hi Glenn,

    Thank you for your response.

    I have not yet heard anything back from GoTo support regarding this issue. Also, as stated in my original post, I can reproduce this issue outside of my org's LAN. For instance, while on cellular data, using the GoTo mobile app, I called an 800 number, and could replicate this issue. This issue only seems to be isolated to toll-free numbers, as we can dial local numbers without any issues.