Forum Discussion

wootowl's avatar
wootowl
Active Contributor
4 months ago

PBX Admin going away completely? -- Issues with GoTo Admin that are only resolvable in PBX.

We utilize Yealink phones along with our GoTo Connect implementation. To effectively manage these phones we utilize BOTH GoTo Admin and the PBX Administration interfaces. There doesn't appear to be a...
EvanW92's avatar
EvanW92
Active Contributor
2 months ago

I agree with this 100% as we manage well over 300 GoTo accounts for our clients and we have significant limitations when it comes to removing a user from a desk phone and reassigning this as a standalone device before switching it to another user.  This process is fairly straightforward in the legacy Jive PBX, however, the new(ish) GoTo Admin portal causes this to be very tricky if not impossible without wiping the button configurations.

In addition, we have some clients that only use GoTo app/softphone without any actual desk phones, and in the "Devices" section in GoTo Admin, it has nothing listed.  You have to go under "People" and while it does show their status as "Active" it can be a bit misleading as the old PBX you can users as "Softphone only".

Also, in the legacy Jive PBX, if there are more than "50" devices in one account, you can just scroll down through the list without needing to click on a separate page each time to view the other devices.  We have some larger clients that have well over 200 devices (some active and some not) that we now need to toggle between pages since the "Rows per page" max out at 50 on the new GoTo Admin portal.

Thank you!

KateG's avatar
KateG
GoTo Manager
2 months ago

Hi EvanW92​ good seeing you. I shared your feedback and here's the response from the team: 

  • For limitations when it comes to removing a user from a desk phone and reassigning this as a standalone device, we have received this feedback and are working on a way to make it possible and easier in GoTo Admin 
  • For better visibility to see users who only use the softphone app, the team is considering adding this in the users' table
  • For device lists being harder to navigate for big accounts because you must flip through pages instead of scrolling, there are not current plans to change this, but this has been shared and they will take a look.  

 

Thanks for your input! 

  • EvanW92's avatar
    EvanW92
    Active Contributor
    2 months ago

    Thank you for the update KateG​!  Overall, I believe the transition from the legacy Jive PBX to GoTo Admin has gone well as we at least still have access to the old PBX for now.  I'm glad your back-end developers are working on solutions or at least considered them for these inquiries.