Forum Discussion

MTP-Tin's avatar
MTP-Tin
Active Contributor
6 months ago
Solved

Queue Call Back - Documentation needs update

The Support site currently states that the pre-recorded prompts and the # key input cannot be customized. Regarding GoPilot: It mentions that the callback prompt is played once when the caller fi...
  • KateG's avatar
    KateG
    6 months ago

    Hi MTP-Tin​ 

    Nice seeing you. Thanks for your report. I've asked the product team to review how this feature is supposed to work and to review the documentation. I will let you know when I hear more. 

    Thanks for taking the time to help the team and our customers have the correct information. 

KateG's avatar
KateG
GoTo Manager
6 months ago

Hi MTP-Tin​ 

Nice seeing you. Thanks for your report. I've asked the product team to review how this feature is supposed to work and to review the documentation. I will let you know when I hear more. 

Thanks for taking the time to help the team and our customers have the correct information. 

MTP-Tin's avatar
MTP-Tin
Active Contributor
6 months ago

Thank you, KateG​ 

For now, I’ve set up a periodic announcement prompting callers to press 1 if they’d like to request a callback.

Hopefully, we’ll soon be able to have the callback option message repeat multiple times while callers are in the queue.