Forum Discussion

RicardoRonald's avatar
RicardoRonald
Visitor
2 years ago

Remove the country code added to incoming calls

Is it possible to remove the country code added to incoming calls? I say this because I'm using Goto in Salesforce and this is preventing Salesforce from recognizing the contact on the call since Goto reports the number adding the country code.

  • Adalper's avatar
    Adalper
    New Member
    2 years ago

    I am also having the same problem using GoTo connect in Salesforce.

    I need incoming calls to be identified without the country code, in this case 55 (Brazil).

    How to configure this in Goto Connect?

    My operation is impacted, I need a quick return. If possible 😉