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tbarlo's avatar
tbarlo
New Member
21 hours ago

Reporting seems incorrect

Why do the missed ring attempts on the agent performance report not reflect properly on the call reports?  Has anyone else noticed this?  For example one user on the performance report shows 3 missed ring attempts but then when i go to the call reports and look for the calls with disposition of No Answer from User, the # do not match.  Or are they not the same thing?

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