Forum Discussion

jte's avatar
jte
Active Contributor
2 years ago
Solved

"Seen" calls become "unseen" again and again

Many times -- probably more than half the times -- when I restart GoTo Connect, one to a few calls is tagged as "unseen" even though I have clicked "Mark all as seen" on those same calls before.  For...
  • jte's avatar
    jte
    9 months ago

    Thank you, KateG. The issue is resolved for me. Please share my thanks with the coding team.

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi jte welcome to the GoTo Community, 

 

Calls being shown as unseen after marking all calls as seen is currently a known issue. I don't have a timeline yet for a fix, but I've added your comment and experience to the internal ticket. 

 

Thanks for your report and patience and sorry for the inconvenience.