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jte's avatar
jte
Active Contributor
2 years ago
Solved

"Seen" calls become "unseen" again and again

Many times -- probably more than half the times -- when I restart GoTo Connect, one to a few calls is tagged as "unseen" even though I have clicked "Mark all as seen" on those same calls before.  For...
  • jte's avatar
    jte
    9 months ago

    Thank you, KateG. The issue is resolved for me. Please share my thanks with the coding team.

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi jte welcome to the GoTo Community, 

 

Calls being shown as unseen after marking all calls as seen is currently a known issue. I don't have a timeline yet for a fix, but I've added your comment and experience to the internal ticket. 

 

Thanks for your report and patience and sorry for the inconvenience. 

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    jte 

    Our team reports this issue has been resolved. Please let me know if you still have this experience. Thanks for your report! 

    • jte's avatar
      jte
      Active Contributor
      9 months ago

      Thank you, KateG. The issue is resolved for me. Please share my thanks with the coding team.