Forum Discussion

Jennifer-Admin's avatar
Jennifer-Admin
New Member
3 months ago

Serve Callers with longest wait across Queues with same weight

We would like the option to set the behavior for calls being served across different queues. Instead of randomly selecting a queue with a waiting caller we would like it to serve the caller with the ...
KateG's avatar
KateG
GoTo Manager
3 months ago

Hi Jennifer-Admin

Welcome to the Community. 

I've shared this feedback with the team for consideration. I also recommend submitting this request in our idea section, where others can comment and vote. 

Thanks for sharing your idea with the community.