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tarakm's avatar
tarakm
Active Contributor
2 years ago

Soft Phone Full Screen popup

Hi,   I accidently turned-on soft phone feature and after that whenever any incoming call comes, full screen popup on top of all programs which is annoying. Is there any way to disable the softphon...
KateG's avatar
KateG
GoTo Manager
2 years ago

Thanks for screenshot and additional information tarakm.

 

Taking a look at your screenshot we think it may have to do with the GoTo Chrome extension. Do you have that enabled, if so can you try and disable that and see if you get the same pop-up? 

tarakm's avatar
tarakm
Active Contributor
2 years ago

Hi..

 

I do not have goto chrome extension, I have only windows app installed in my computer. 

 

How do I disabled the softphone from my GOto installed in my windows computer. 

  • tarakm's avatar
    tarakm
    Active Contributor
    2 years ago

    Hi  Kate, 

     

    It fixed it.  I was looking to disable the soft phone and  I found it under the settings. 

     

    Thanks.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi tarakm, 

     

    It appears there may be an issue here with the Icons in the title bar. It looks like if you are in dark mode they are almost invisible. These buttons allow you to a) reduce the size of the softphone b) dock the softphone into the main window