Forum Discussion

Tracy1138's avatar
Tracy1138
New Member
2 years ago

Update deleted info needed

The recent updated removed the message that shows if the text message I'm sending is the first one sent to a phone number.  This is very important to know if I have sent a customer a previous text and when.  My entire job relies on sending reminder text messages to our customers. If they are sent more than one in a certain timeframe, they get pissed off and we loose the customer.  PLEASE bring back the 'First contact' message in the box under the phone number.

  • PhilippeGagnon's avatar
    PhilippeGagnon
    GoTo Contributor
    2 years ago

    Hi,

    We are currently working on resolving this issue with our engineering team by the end of the week. You should be able to input a phone number or a contact name and see the history of text messages you sent to this number previously directly in the new message flow.

    If you are still experiencing this issue or would like to discuss via email feel free to PM me directly (click on my username on the left and you will see an option Send a Message on the top right). 

    Thank you!