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EvanW92
12 months agoActive Contributor
Update to Yealink phone to display DND status of another extension?
Hello,
I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this feature is still being pursued for Yealink phones?
Thank you!
13 Replies
- KateG26 days agoGoTo Manager
EvanW92, I just wanted to circle back here. I don't have a specific timeline for implementing this feature. I have shared your need and interest with the team, and will continue to do so. Sorry to make you wait and not have better news. Please do continue to share your interest in features you need, we are happy to hear this.
- KateG2 months agoGoTo Manager
HI EvanW92 Good to see you and thanks for the follow-up. I don't see this on the timeline yet, the program manager in charge of planning is currently on vacation and will return after labor day. I've made a note to follow up with them to see if I can get something more definitive. Thanks for your patience!
- EvanW922 months agoActive Contributor
Hello KateG and GlennD - I wanted to follow-up and see if this feature request to view an extensions DND status from other phones' BLF keys has had any progress? We have had more of our clients that use Yealink desk phones provisioned with GoTo, ask about this feature within the past few months.
Thank you!
- GlennD5 months agoGoTo Manager
Hi EvanW92, this request is on the teams backlog, but does not have an ETA available just yet.
- EvanW925 months agoActive Contributor
KateG - Thank you! I wanted to see if you had any updates from the team if this feature will become available soon on the desk phones' BLF keys?
- KateG7 months agoGoTo Manager
EvanW92 I'm following up with the team for more insight into the status. I'll have a response for you next week. Thanks for checking in and your patience!
- EvanW927 months agoActive Contributor
KateG- Do you all have any updates on this feature request to have the DND status indicate on other phones' BLF (speed dial w/presence keys)?
This request has become more frequent especially within the past few months from several of our clients that use GoTo and the Yealink phones provisioned on the system that would improve their business operations.
Thank you!
- EvanW9212 months agoActive Contributor
Thank you KateG - I will periodically check in on this thread into next year (2025) to see if there are any updates on this feature for the desk phones. Thanks again!
- KateG12 months agoGoTo Manager
Checking with the team, it's still under consideration internally, though I don't have an ETA yet. I will keep this thread open along with the idea and will update when we hear more.
- EvanW9212 months agoActive Contributor
GoTo Support created case # 20836561 when I called the Partner Support line to ask about a solution or an ETA on this feature.
Jhostin with GoTo was very helpful as he engaged their development team directly to get an update on this request. Per his update, at this time, the development team confirmed they do not have a way just yet to add a visual notification on other phones when a user has DND enabled. From what I was informed, they are still actively working on this and will let us know once there is an estimated release date.
If possible, please keep this forum/thread open until there is some sort of official update on this request.Thank you!!