Forum Discussion

jlocogoto's avatar
jlocogoto
New Member
2 months ago
Solved

Workstation app hides when I click dial

We’ve used GoTo Connect for years on Windows 11 Pro. Lately, when I type a name/extension and click ‘Dial,’ the app “disappears”.    The app minimizes / moves to another monitor and behind all other...
Windows
  • KateG's avatar
    KateG
    2 months ago

    Hi jlocogoto​ Welcome to the Community. 

    This is not expected behavior. There are a few things you could try in this article. 

    • Dock the softphone, see #1 in the article
    • Pin the window, see #8 in the article

    If it still occurs, it would be helpful to see a recording. If you want to create a link, you can use something like ScreenRec. If that doesn't work, I can create a case for you, and someone from our support team can assist with a recording. 

KateG's avatar
KateG
GoTo Manager
2 months ago

Hi jlocogoto​ Welcome to the Community. 

This is not expected behavior. There are a few things you could try in this article. 

  • Dock the softphone, see #1 in the article
  • Pin the window, see #8 in the article

If it still occurs, it would be helpful to see a recording. If you want to create a link, you can use something like ScreenRec. If that doesn't work, I can create a case for you, and someone from our support team can assist with a recording.