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jstrittmatter's avatar
jstrittmatter
Active Contributor
2 years ago
Solved

Yealink T54W with an EXP50

Situation: The EXP50 displays "Welcome Loading...Please Wait" and never does anything. I did a Google search and found that it is a firmware issue. I uploaded firmware 96.86.254.850, and the EXP50 wo...
  • KateG's avatar
    KateG
    2 years ago

    Hi jstrittmatter nice to see you, 

     

    I reviewed the case notes from your call back in April.

     

    It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file. 

     

    Let me know how it goes. 

jstrittmatter's avatar
jstrittmatter
Active Contributor
12 months ago

KateGThanks for retrieving the instructions on this issue for me.  It fixed the issue I was having. 

Does GoTo plan on releasing any new versions of the firmware for the phones?

  • KateG's avatar
    KateG
    GoTo Manager
    12 months ago

    jstrittmatter 

    I don't have an timeline for phone firmware updates, but coincides when necessary with manufacture updates, as outlined in this article.