Forum Discussion

jstrittmatter's avatar
jstrittmatter
Active Contributor
2 years ago
Solved

Yealink T54W with an EXP50

Situation: The EXP50 displays "Welcome Loading...Please Wait" and never does anything. I did a Google search and found that it is a firmware issue. I uploaded firmware 96.86.254.850, and the EXP50 wo...
  • KateG's avatar
    KateG
    2 years ago

    Hi jstrittmatter nice to see you, 

     

    I reviewed the case notes from your call back in April.

     

    It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file. 

     

    Let me know how it goes. 

M_Adams's avatar
M_Adams
Frequent Contributor
12 months ago

This may not be directly related but we have had some issues with the EXP 50 as well, Especially if the main phone was powered POE. The exp would sometimes be stuck on the welcome screen. We just started using a power supply in the exp 50 and we have had less problems.