Audio Dropout Issues During Meeting – Seeking Advice

EP_M What you described in your post and what the other post is talking about are not the same. As you mentioned the Meeting Diagnostics showed "significant packet loss on the audio side" in the session where your colleague experienced issues, but then the next meeting was fine.

Hi, thanks for your response.

I came across this post and found that the issue described here is quite similar to what we experienced. Audio stops working after sometime | GoTo Community

Do you think this could be the same underlying problem?

Would it help if I provide more detailed information for further investigation? Let me know if you need any specific details.

Thanks!

Hi EP_M,

Poor network performance, lack of memory, or high CPU usage often causes the audio quality to drop, become delayed or sound robotic. When this happens you can try the following:

• Try closing all applications you aren't using to free up some bandwidth. 
• Switch from VoIP to dialing in by telephone
• If you are using the GoTo App try enabling Efficiency mode

From your description is appear that one of the carriers/networks your colleague was routed through temporarily experienced some service degradation which caused packet loss.