Forum Discussion

MZ9's avatar
MZ9
New Contributor
3 years ago

Auto Renew for User greyed out

Hello,

 

We have a company account with several users, now we are trying to deactivate a user (GoTo Plus) and cancel the subscription. But, the option to deactivate auto-renew is greyed out and cannot be chosen, and therefore not cancelled. We've logged in with the billing login as well the admin login, and none has worked. 

 

    • MZ9's avatar
      MZ9
      New Contributor
      3 years ago

      I tried that several times, nobody can be reached via phone. Our subscription auto renews October 5th, so we want to cancel it before. is there any email contact for Austria/Germany that can be reached? Thank you.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        MZ9  I'm afraid there isn't a direct email alias for support at this time.  Did you dial the German number listed on the support page I referenced?  If so, please click my Community name to send a private message with your account and contact info for a follow up from a billing specialist.