Forum Discussion

Active Contributor

5 years ago

Can share apps, not screen

Two macs. One works, the other does not.

GTM 10.9.1 MacOS 10.15.4 iMac Pro

I can share applications, cannot share a screen.

Was working before. No longer works.

Still does work on my MacBook Pro (same GTM and OS versions).

Any ideas anyone?

Thx.

C-ALYANAK
5 years ago
Thanks, but like I mentioned, I could share apps and I had already checked all of the permissions.

In the end I found the problem, and it is a bizarre one. I have a multi-screen setup, four to be accurate. One of those is an HDTV, not a monitor. When that HDTV is plugged into the Mac, GoToMeeting will only allow me to share apps, not screens. As soon as I unplug that TV, and only that TV, the other three screens come back to life in GTM and I can share any one of them. Something in GTM does not like that Samsung TV. Note that it's connected via HDMI and that otherwise, it works perfectly well with my OS and all other apps.

Anyway, for now problem fixed: I just have to disconnect the TV during my GTM sessions.

C-ALYANAK
Active Contributor
5 years ago
Quick preemptive note, yes, privacy/screen recording is checked in system prefs.
:-)
- AshC
  Retired GoTo Contributor
  5 years ago
  Hi there,
  
  Check out this support document, and check that the allowances are all made: https://support.goto.com/meeting/help/why-cant-i-access-the-microphone-share-my-camera-or-share-my-screen-on-macos-catalina
  
  Sometimes a re-install may help trigger the security request again.
  - C-ALYANAK
    Active Contributor
    5 years ago
    Thanks, but like I mentioned, I could share apps and I had already checked all of the permissions.
    
    In the end I found the problem, and it is a bizarre one. I have a multi-screen setup, four to be accurate. One of those is an HDTV, not a monitor. When that HDTV is plugged into the Mac, GoToMeeting will only allow me to share apps, not screens. As soon as I unplug that TV, and only that TV, the other three screens come back to life in GTM and I can share any one of them. Something in GTM does not like that Samsung TV. Note that it's connected via HDMI and that otherwise, it works perfectly well with my OS and all other apps.
    
    Anyway, for now problem fixed: I just have to disconnect the TV during my GTM sessions.