Forum Discussion

lb_lubos's avatar
lb_lubos
New Contributor
8 months ago

Firefox no longer supported?

I used to connect to my meetings using Firefox for many years. However, today I am getting "Sorry, this browser isn't supported." What changed and do I need to cancel my subscription? I am on the latest version of Firefox (122) on Ubuntu 22.

  • GlennD's avatar
    GlennD
    8 months ago

    Hi lb_lubos,

     

    On Linux or ChromeOS we only support Chrome/Chromium browsers for joining in the browser, Firefox has not been supported as it manages audio differently and will require additional development.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 months ago

    Hi lb_lubos,

     

    On Linux or ChromeOS we only support Chrome/Chromium browsers for joining in the browser, Firefox has not been supported as it manages audio differently and will require additional development.

     

    • lb_lubos's avatar
      lb_lubos
      New Contributor
      8 months ago

      But this is not true from personal experience. I have been using GoToMeetings through Firefox on Ubuntu for years. This is actually the reason I stuck with G2M as it was supported without needing additional applications.

      • GlennD's avatar
        GlennD
        GoTo Manager
        8 months ago

        10+ years ago when we used Flash for joining from the browser and Firefox was supported briefly, but once Flash was dropped by all of the browsers and we switched to using HTML5 we have only supported Chrome/Chromium (and more recently Edge as it is Chromium based). 

         

        Firefox implemented HTML5 differently from Chromium so while some parts of our browser based experience may work, it is not supported and we have been directing anyone using Firefox to use Chrome when joining a meeting for years.