Forum Discussion

CurtCruver's avatar
CurtCruver
New Contributor
3 years ago

giving mouse and keyboard control

I find it aggravating that you cannot give mouse and keyboard control to anyone that does not have the GoTo app installed on their computer and has to use the browser.  We work with many clients in m...
BrettUT's avatar
BrettUT
Active Contributor

I have been on the new Goto app for at least 6 months, and my meetings are all formatted with the new meeting link, but what is downloaded onto their machines is the classic connector.  This is the case either with me starting a new meeting manually (an absurdly complex process IMO), or the meeting link auto-generated via the Calendly integration - either way the links are in the new format.

 

I had a client today that I was meeting with and rushed to get someone from support to hop on the line which provided the download link for the Windows App download, because what was being downloaded from the new meet.goto.com link was pulling the classic program down instead of the new.

 

Once we uninstalled that, downloaded from the proper link, the keyboard control worked with no problem

 

There is something not working properly on the meeting downloader.......I watched it install the classic 3x before the rep stepped us through the process to get the new one.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Bosand Please click on my community name and send me a Private Message with the meeting link(s) you are sharing so we can investigate why your attendees are getting the Classic GoToMeeting download.