The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
giving mouse and keyboard control
I find it aggravating that you cannot give mouse and keyboard control to anyone that does not have the GoTo app installed on their computer and has to use the browser. We work with many clients in m...
Requesting Remote Control for mouse and keyboard is now available for all!
Bosand Ya, that's the new quirk - you cannot request control (I've been told this is temporary, but it's been the only way for this new app for a long time now) - the presenter has to go to their control panel and give you control. Only once they've given you control will the mouse icon show up for you, which you then have to click on to actually 'pick up' control and be able to move the mouse/type/etc......
The problem is that if they don't have the right app downloaded/installed, even though the mouse is present when they give you control, you can do nada. IMO, if there is incompatibility between the host and client builds, the mouse shouldn't show as an option to be given, since the web-app has no capacity to give/accept remote control of the mouse/keyboard (from what I understand).
The question you have to ask them is if they see a white box with black G logo - also, you'll want to have them go into add/remove programs and uninstall the older connector (orange box with white asterisk).
Can you also click on my community name and Private Message me the links you are sharing?
While I would love to report that this is working swimmingly, on the first call where I had remote control semi-functional, the lag is absurd. No one will be touching the mouse and we'll be sitting here watching the cursor dance all over the screen even though no one has their hands on their mice.
This program is not ready for release and should be yanked. The old program should be forced out and left alone until GoTo can figure out what the hell is wrong with whatever this program is supposed to be - I am beyond tired of apologizing for this half-baked/functional thing and trying to get through meetings and testing calls where we're angrily rage-watching the program either do nothing, or do nothing you want it to be doing. I'm looking at alternatives - the amount of time wasted on troubleshooting this is absurd.
