Forum Discussion

Pere1's avatar
Pere1
New Member
2 months ago

Issues with GoToOpener

Hello,

We installed a GoToOpenerMultiUser (msi last version) on the laptops (In theory the documentation says that this type of installation does not require updates unless Goto publishes a new version)

There are users when tried to start a meeting the app try to update but it can't.

This is the error:

Is there a way to configure the application so that it does not try to update the application when they enter a meeting?

If you need more details, let me know, please.

Thanks.

Regards,

 

 

  • GlennD's avatar
    GlennD
    2 months ago

    Hi Pere1, welcome to the community.

     

    Keep in mind that because the GoTo Opener does not update itself if installed via the multi-user MSI, IT Admins should re-distribute the newest version of the MSI every 3 – 6 months. IT admins can install the file here.

  • Pere1's avatar
    Pere1
    New Member
    2 months ago

    Hi GlennD, thanks.

    We installed the last GoTo Opener (MSI, IT Admins) but not works fine. 

    When tried to start for example a GotoMeeting test, always it download and try to install the software and appears the issue.

    Is there a way to prevent it from doing this check and open the version you have installed?

    Regards,

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi Pere1, welcome to the community.

     

    Keep in mind that because the GoTo Opener does not update itself if installed via the multi-user MSI, IT Admins should re-distribute the newest version of the MSI every 3 – 6 months. IT admins can install the file here.