Issues with GoToOpener

Question

Hello,We installed a GoToOpenerMultiUser (msi last version) on the laptops (In theory the documentation says that this type of installation does not require updates unless Goto publishes a new version)There are users when tried to start a meeting the app try to update but it can't.This is the error:Is there a way to configure the application so that it does not try to update the application when they enter a meeting?If you need more details, let me know, please.Thanks.Regards,&nbsp;&nbsp;

glennd · Answer

Hi Pere1, welcome to the community.
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Keep in mind that because the GoTo Opener does not update itself if installed via the multi-user MSI, IT Admins should re-distribute the newest version of the MSI every 3 – 6 months. IT admins can install the file here.

pere1 · Answer

Hi GlennD, thanks.We installed the last GoTo Opener (MSI, IT Admins) but not works fine.&nbsp;When tried to start for example a GotoMeeting test, always it download and try to install the software and appears the issue.Is there a way to prevent it from doing this check and open the version you have installed?Regards,

jkop123 · Answer

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jkop123 · Answer

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