Forum Discussion

SteveyD1's avatar
SteveyD1
New Contributor
5 years ago

Meeting recording missing - after start - stop - start

So, I fat fingered and accidentally press start recording, then stop recording, then start recording on my meeting - the red recording light was still on, however only the half a second between the first start and stop is recorded to cloud.

The rest is not there, and there isn't any more in the local folder either.

Help

  • AshC's avatar
    AshC
    5 years ago

    Hi Stevey,

    Normally stopping and starting a recording is not a problem, though in your case the timing may have caused an internal error.  Unfortunately we don't keep copies of broadcasts outside of customer's accounts, so if you can't find a local recording after the cloud recording failed then you may be out of luck.  Please test cloud recording now, with a newly scheduled meeting to ensure that the connection is working correctly.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi Stevey,

    Normally stopping and starting a recording is not a problem, though in your case the timing may have caused an internal error.  Unfortunately we don't keep copies of broadcasts outside of customer's accounts, so if you can't find a local recording after the cloud recording failed then you may be out of luck.  Please test cloud recording now, with a newly scheduled meeting to ensure that the connection is working correctly.

    • zendoakademi's avatar
      zendoakademi
      New Contributor
      4 years ago

      Hi, i have the same trouble please help 

       

      My meeting is not recorded  ( i use cloud recording) 
       
      ID: 647723069 
      168 min. 
       
      At the beginning of the meeting i clicked the Record icon but by mistake i double-clicked and recording has stopped. In seconds i realized that and immediately clicked the recording button again. And stopped at the end of 168 min. 
      But i found out that the recorded meeting  (in cloud ) does not include total meeting, but only the first 2 seconds :((( 
       
      I need your help and support to reach my total meeting recording , it is very important. Thank you
       
      Basak Arpacioglu
      Zendo Akademi
      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        zendoakademi  I'm afraid we don't have a quick fix for this situation.  You must call into Customer Support directly in order to see if the file can be recovered from the back end.