Forum Discussion

GotoUser4711's avatar
GotoUser4711
Active Contributor
4 years ago

Microphone not working in Chromium with Debian

Hi,

 

I have problems with my microphone using your web-app in Chromium under Debian.

- I open app.gotomeeting.com and enter my meeting-id.
- I select computer and continue.
- I allow Chromium to access to my microphone.
- Select my microphone and speaker.
- I test both of them: Speaker plays music. Green bar responds to my voice.
- I start the meeting, wait for the organizer.
- Meeting is open, I hear everyone, my camera works (after allow it for Chromium), but my microphone does not work. GoTo says it does not have permissions.

Well, I gave GoTo the permission and it worked at the select-audio-screen.

 

I made further tests:
- The webcam works at the test-page https://de.webcamtests.com/
- The microphone works at the test-page https://de.mictests.com/
- Both of them works in a meeting by Cisco: https://vc.dwd.de/

 

My software:
- Debian 10
- Chromium 87.0.4280.141

 

My hardware:
- Laptop (Webcam is not detected by Debian, Microphone is detected, but does not work, Speaker works)
- Webcam Logitech C920: https://www.logitech.com/en-us/products/webcams/c920-pro-hd-webcam.960-000764.html

 

In a meeting some days ago, I could reload the meeting-page again and my microphone worked. But today this workaround does not work any more. In the microphone-list, is the not working laptop-microphone the first in the list, after that the Logitech is in the list. Perhaps this helps.

Problem
  • GotoUser4711's avatar
    GotoUser4711
    4 years ago

    Hi,

     

    after many hours of investigation, I found a solution.

     

    My system used ALSA for audio. I installed PulseAudio:

    sudo apt-get install pulseaudio pavucontrol

    and started it with

    pulseaudio --exit-idle-time=-1 --daemonize

     

    Now the microphone of my Logitech also works IN the meeting.

     

    I wonder why ALSA worked in past IN the meeting, but now it doesn't. Due my live-system there were no changes in hard- or software on my side.  Very strange...

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi GotoUser4711

     

    I do not have a PC running Debian, but I do use Chrome and Chromium on Ubuntu to join and host GoToMeetings. I normally use a basic Logitech USB headset over the webcam microphone.

     

    I would recommend deleting the current rules so that you are asked again to allow microphone and webcam access https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en

     

    Either in your next meeting or if you join our test meeting you can check your audio hardware is working.

     

     

    • GotoUser4711's avatar
      GotoUser4711
      Active Contributor
      4 years ago

      Hi,

       

      to submit correct bug reports, I started with a fresh default-profile in Chromium and the same version of Chromium for each meeting. So there are no rules or permissions for webcam/microphone saved (I verified this).

       

      Regarding the hardware: The webcam/microphone from my laptop are not working in Debian, but the webcam/microphone from Logitech works with the same browser and the same settings without problems in webmeetings from Cisco. It even works in GoTo before I start the meeting. So I gave permission, saw that microphone and speaker works. The meetings starts and SURPRISE no microphone works.

       

      This seems like a bug in GoTo.

      • GotoUser4711's avatar
        GotoUser4711
        Active Contributor
        4 years ago

        Hi,

         

        I made more tests:

        I booted a Ubuntu-Live-DVD (version 20.10). I installed Google Chrome (version 88) and Google Chromium (version 88). In both browsers GoTo works without problems. My laptop-microphone is working and the logitech-webcam/microphone is working too.

        Since I don't like GNOME, I also downloaded Lubuntu, which is Ubuntu, but with LXDE instead of GNOME. Same versions 20.10, 88, 88. I was surprised, that my laptop-microphone did not work here. Neither in de.mictests.com nor in GoTo. The logitech-webcam/microphone worked here too (not in GoTo meeting).

         

        Although I don't want to use my laptop-microphone, this seems to be the problem with GoTo. In the select-audio-screen everything works in Goto. But if my laptop-microphone is not working (Debian and Lubuntu) no microphone at all is working in the meeting, even if it worked seconds before in the select-audio-screen.