Forum Discussion

presidentnsm's avatar
presidentnsm
New Member
4 years ago

Re: Missing cloud recording

I had a meeting this afternoon, 18 January from 4 pm - 7 pm (Kuala Lumpur time), meeting ID999319245. 

 

The notification says there is a 3 hour meeting, but the recording i had was only 2 seconds. Kindly help to check and retrieve that recording. 

 

Thank you! 

 

ESTee

 

  • AshC's avatar
    AshC
    4 years ago

    presidentnsm If this was a cloud recording then you may be able to contact Customer Support to see if they can location the original files on our servers for another conversion attempt.

     

    If this was a local recording file, then it is possible the recorded meeting is lost, as we do not keep any backup files when Organizers save to their own hard drive.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    presidentnsm If this was a cloud recording then you may be able to contact Customer Support to see if they can location the original files on our servers for another conversion attempt.

     

    If this was a local recording file, then it is possible the recorded meeting is lost, as we do not keep any backup files when Organizers save to their own hard drive.