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System slows dramatically down during GoTo Meetings
Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates.
My entire system becomes enormously slow when sharing my screen in a GoTo Meeting.
All aspects slow down (reaction time to clicks, mouse clicks, typing on keyboard etc.).
It feels from a user perspective as my system ressources are completely stretched.
Thanks for helping me. Any idea of the reason? No other resource issue with my system, only when being active in the GoTo meeting.
Jürg
My entire system becomes enormously slow when sharing my screen in a GoTo Meeting.
All aspects slow down (reaction time to clicks, mouse clicks, typing on keyboard etc.).
It feels from a user perspective as my system ressources are completely stretched.
Thanks for helping me. Any idea of the reason? No other resource issue with my system, only when being active in the GoTo meeting.
Jürg
Hi Jürg,
Sorry for that.
What can sometimes happen after an update, is that the hardware may also need some new driver information. I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again: http://www.dell.com/support/home/us/en/19?app=drivers
26 Replies
as far as we can tell at our shop this is a common issue with the new GTM app. If you are are not running the new upgraded GTM app your mileage may vary. But in our testing our HP Elitebooks running 16mg of ram and Intel i5s bog down terribly with the new GTM app. Still some beta work to clean up there I think.
Hi!
We have the same problems with older XPS13 laptops from Dell.Now we bought a new one (XPS13 9315) with 16GB main memory and again have huge problems
when running the new Goto app.
Windows and all drivers are up to date.
If we don't solve this problem we have to move to another meeting platform as all our sales people
need stable online meeting apps.
So is there any solution for this?
As all works with other tools like (Teams/Zoom) this can only be a problem of GotoMeeting.
Kind regards,
Thomas Gebert
Alysium-Tech Gmbh
IT AdminWas there ever a resolution to the "slow system" problem when using GTMeeting? I've had our company Tech support people in my laptop for a couple hours looking for a cause. All seems to be working fine. Task Mgr shows that the screen is using more than normal resources, but that just means its something that GTM is doing, cuz it doesnt do that in any other circumstance. We have eliminated every other possible cause. So, clearly something in GTM programming is slowing down the system. Any solution? Or are we just out of luck and need to go to another platform? Doesnt happen when using MS Teams or similar. Thank you.
I have exactly the same problem. I use a Dell Precision 5520 with 32GB RAM and Win10 1803. All VMs running in Hyper-V get extremely slow. It is quite embarrasing to do my Demos this way. If GTM is not active everything works fine.
John Federico Sorry about that. What have you done to troubleshoot so far? Have you tested the same PC from a different network? Are you wireless currently?
I'm having the same problem. Windows 10 Pro. Dell 5491 Core i7 16GB Ram, SSD.
lnguyen_x If you want to collect some log files for a case, we can try to see if there are any hints as to why those PCs are being affected: https://support.logmeininc.com/gotomeeting/help/how-do-i-collect-web-app-logs-g2m090119
- Dell XPS 13 or Latitude e7400 or e7500 series (?). Standard dual core i5 or i7, intel video. The systems are used by our sales team for product demos and the system works well without using GoToMeeting. Systems initials use is normal but it gets worst as the demos goes on. System may start to show slow down about 15/20 minutes into demo but unusable an hour later. Launching forms from our application or opening word documents will take minutes versus seconds.
