Forum Discussion

sharvey_demodia's avatar
sharvey_demodia
New Member
5 years ago

Unable to share screen since upgrading to Big Sur

Hi all,   Since upgrading to the latest MacOS Big Sur, none of our team are able to use the screen share function from the desktop app. It just continually says, "waiting for next screen" in the sh...
  • AshC's avatar
    AshC
    4 years ago

    Hello everyone,

    We believe this behavior is being caused specifically by launching the meeting through Chrome web browsers.  If you were to utilize Safari or another alternate then you should receive the correct GoTo interface. 

     

    I expect a fix for this behavior in the next GoTo release, and thank you for your patience.

RedRockMatt's avatar
RedRockMatt
Active Contributor
4 years ago

Having the same problem here. Called GTM Tech Support this morning. Checked the permissions in my System Preferences and deleted an old GTM app (that wasn't in use). The GTM app seemed to be working with the Technician.

 

Immediately thereafter, I checked it with one of my coworkers and it didn't work again. I just keep getting a message that says "Waiting for next screen." Here's what I am seeing:

 

  • goto75's avatar
    goto75
    Active Contributor
    4 years ago

    RedRockMatt That's exactly the same issue we all are facing.  When I've been in 1:1 meetings that I've created, I've been able to share, but I haven't been so lucky in other group meetings.  I assume that's what happened with you and the tech.  The incognito web approach listed above definitely works... however if you want a desktop meeting experience on Big Sur (with screen sharing), right now that seems like it's still not possible with GTM.  

  • RedRockMatt's avatar
    RedRockMatt
    Active Contributor
    4 years ago

    Update: I have confirmed I have the same problem with GoToWebinar. I'm presenting to 80 people tomorrow. I have switched to an older Mac that is running Catalina, and everything works fine. It's frustrating to use a 6-year-old Mac Mini instead of my 2-year-old MacBook Pro. I am hoping that LogMeIn will fix this problem soon.   

     

     GlennD : Can we get an update on whether this problem has been acknowledged and is being worked on?