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timmo08's avatar
timmo08
Active Contributor
2 years ago

Unable to update Gotomeeting app

The new Gotomeeting app has a button to show [Update available] but whenever I run this, and select the option to [update and restart] the app closes but does not update -the same button is just shown again.

This has been happening for some while - I don't get any message to indicate that the update has failed but nothing happens. From the Help menu I ran 'Check for Updates' and that advised that a restart was needed but again nothing happened visibly when I followed that prompt. The Update Available button is still shown.

I can't see anyway to even identify the version I'm on. Any thoughts please?  Thanks

 

  • timmo08's avatar
    timmo08
    Active Contributor
    2 years ago

    Can anyone from Goto suggest how to resolve this please?

    I'm also experiencing very poor performance with the new app, slows the whole laptop to crawling pace.

    So with the performance, the update and the security issues from last year I suspect we may be moving elsewhere for meeting software unless there is an improvement in service.

      • timmo08's avatar
        timmo08
        Active Contributor
        2 years ago

        Hi Kate,

        Yes it meets the spec so far as I can see. On Win10, Chrome is up to date on Version 109.0.5414.120 (Official Build) (64-bit). Bit low on HD space (25%free) but otherwise OK.