The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
J.1
4 years agoFrequent Contributor
"A required certificate is not within its validity period" - eight or more users can't connect
I am being blitzed by emails from my users, all reporting that they are getting the following message.
"GoTo Opener encountered an error:
A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. Failed to download GoToMyPC from our servers."
I will be contacting customer support as soon as I can get the get-help page to actually let me contact a human being, as the page keeps saying "oh, don't you want to look up another resource instead?", but in the meantime how the hell do I get my investment team connected again?
Hi,
The following steps will ensure that you have the required certificate installed and that it has the correct permissions enabled:
- Navigate to this verification page. If the page doesn’t load, that means they do not have Digi cert on the machine. You can download the root cert at DigiCert (DigiCert Trusted Root G4, DER format, parent web page link ) and install it by choosing local machine as option.
- If you have certificate already installed, and still facing the issues then follow the below steps :
- Select Run from the Start menu, and then enter certlm.msc.
- Find DigiCert Trusted Root G4, right click on “properties”.
- Select third radio button (Enable only for the following purposes) under “Certificate purposes”, and check “Server Authentication”, “Client Authentication”, “Code Signing”, “Secure Email”, “Time stamping”
- Click on apply.
Once you have completed these steps, sign into your GoToMyPC account and try to connect to your Host computer.
EDIT - Including info from follow up posts later in this thread:
We have developed an executable for those customers still having issues after the fix was released:
- Please download this file and run it once on the local (Client) computer that you are connecting from.
- Sign into your GoToMyPC account and connect to Host as you always do.
If you are not using MFA or SSO on your account you can also download the GoToMyPC client-app and connect to host computer using client app.
If you are still unable to connect after doing this, please give our toll-free support a call and they will assist further.
66 Replies
- HIGS4 years agoVisitor
Still getting the same error the past week even after installing that file you attached.
A Certificate chain could not be built to a trusted root authority.
Any ideas?
- BamaAce3004 years agoNew Contributor
Downloading the digicert fixed our issue here. Thanks for the assistance!
- GlennD4 years agoGoTo Manager
Hi Webis, sorry I did not make that clear. You run it on the local (client) computer you are connecting from.
- Webis4 years agoNew Member
Glenn. Do we run that file on the local machine or the host machine? (The latter obviously requires someone to be at the host)
- GlennD4 years agoGoTo Manager
Hi,
We have developed an executable for those customers still having issues after the fix was released:
- Please download this file and run it once on the local (Client) computer that you are connecting from.
- Sign into your GoToMyPC account and connect to Host as you always do.
- Windy_miller4 years agoNew Member
So I too had the "Required certificate is not within its validity period" issue on a Windows 7 machine, and like many others, was using the workaround of setting the date back to the 1st of November.
I trying to get away from that, I followed all the suggestions above from Support, and ended up getting a new error message;
"A certificate chain processed but terminated in a root certificate which is not trusted by the trust provider"
So I called support who eventually answered and advised to delete the GTMPC folder in Local Apps, clear the cache and reboot. Did all that, but still get the same error message, and now, just for good measure, the "date roll back" fix no longer works either!
Support have said they are working on it, and to keep an eye on status.logmeinaccess.com which is saying they are aware there are still issues and they are working on it.
Anyone got any new workarounds, now that the date roll back one no longer works?
- mikesaroyan4 years agoActive Contributor
FYI
Windows 7 machines are able to connect now.
I didn't have to do anything special.
- Wfu2124 years agoNew Contributor
I had to manually set my date to 11/2/2021 and was able to start gotomypc for whatever that is worth...
- Wfu2124 years agoNew Contributor
on a Windows 10 Pro machine ver 21H1 located in NYC
Cannot connect to GotomyPC, Digicert certificate downloaded and opened fine, permissions set as to specified, and still nothing, getting the same time error
- GlennD4 years agoGoTo Manager
Hi,
The following steps will ensure that you have the required certificate installed and that it has the correct permissions enabled:
- Navigate to this verification page. If the page doesn’t load, that means they do not have Digi cert on the machine. You can download the root cert at DigiCert (DigiCert Trusted Root G4, DER format, parent web page link ) and install it by choosing local machine as option.
- If you have certificate already installed, and still facing the issues then follow the below steps :
- Select Run from the Start menu, and then enter certlm.msc.
- Find DigiCert Trusted Root G4, right click on “properties”.
- Select third radio button (Enable only for the following purposes) under “Certificate purposes”, and check “Server Authentication”, “Client Authentication”, “Code Signing”, “Secure Email”, “Time stamping”
- Click on apply.
Once you have completed these steps, sign into your GoToMyPC account and try to connect to your Host computer.
EDIT - Including info from follow up posts later in this thread:
We have developed an executable for those customers still having issues after the fix was released:
- Please download this file and run it once on the local (Client) computer that you are connecting from.
- Sign into your GoToMyPC account and connect to Host as you always do.
If you are not using MFA or SSO on your account you can also download the GoToMyPC client-app and connect to host computer using client app.
If you are still unable to connect after doing this, please give our toll-free support a call and they will assist further.