Forum Discussion

nl1nyc's avatar
nl1nyc
New Member
5 years ago

Shift and other key commands not working in InDesign

We are experiencing keyboard command issues for users in InDesign CC2019 (InDesign only, keyboard shortcuts work in other programs and other Adobe products, like Illustrator). Users cannot use the following very common keyboard commands:

  • shift + return = line break
  • shift + click/drag = proportionally resize items
  • alt + click/drag = copy object

Users with issues have the following running on their machines: High Sierra and Sierra.

I am running Catalina and do not have these issues, except for the shift + return. I am able to click and drag to resize proportionally or copy, but we have quite a few reports of this and it does hamper productivity quite a bit. Are there any solutions available?

 

One other odd thing: We have one user who was able to get shift + return to work, but only on new documents, not existing documents. 

 

I've seen posts about this on here, but they are a few years old. Starting a new thread in case this continues to be an issue for others.

Problem
  • AshC's avatar
    AshC
    5 years ago

    We released an update recently (Host build #2848) that should address these issues.  If you continue to experience problems please let us know what operating system the host is running and the GoToMyPC version installed there.

  • slhodges's avatar
    slhodges
    New Contributor
    5 years ago

    I am STILL having this issue, and the reply I shared in the last couple weeks with additional issues was removed. "Solution" linked is for Dell brightness functionality and I have not seen any improvement with the update; if anything, in the last week my user experience with GoToMyPC has gotten worse.

    I am on a laptop running Windows 10 Pro, remoting in to a iMac running OS X El Capitan 10.11.6. In addition to shift commands not working as mentioned in OP, I am experiencing all kinds of wacky issues with shortcut keys. The Windows key is used in place of the Apple key for shortcuts (ie, Windows+C to copy instead of Apple+C). Use of the Windows key seems to toggle all kinds of things on and off on my host computer: sometimes it launches Spotlight. Sometimes it activates tab browsing in Finder. Sometimes it locks me out of the Adobe program I am using. Sometimes it acts as numlock. Sometimes it turns off my arrow keys. Sometimes it changes the direction my scroll mouse steers (vertical versus horizontal). It's ALWAYS really, really frustrating.

    Is this some setting that I need to correct on my client computer or is this a bug in GoToMyPC? Would love some assistance as this makes using this product quite unpleasant.

  • eric24's avatar
    eric24
    Active Contributor
    5 years ago

    Brand new Dell Latitude 7424 laptop with Windows 10 build 1909. 

     

    Brightness keys (Function key + F11 or F12) work as intended to adjust screen brightness.

     

    Problem details:

    1. Install Gotoymypc version 10.3 (2714)
    2. Brightness keys stop working.
    3. Uninstall Gotomypc.
    4. Brightness keys work again.

     

    Called Gotomypc support and they said it's not their problem, said to contact Dell at 800-624-9897. 

    Called Dell and they said it's a Gotomypc problem.

     

    Requested that Gotomypc send me  version 10.2 (2586) which does not have this problem (based on experience with our other 14 pcs running this version) and they refused insisting that Gotoymypc has nothing whatsoever to do with windows brightness. 

     

    Other things i have tried after installing Gotoympyc:

    updating the video card driver

    disabling and re-enabling the video card driver

    changing the bios settings to legacy

     

     

     

    • eric24's avatar
      eric24
      Active Contributor
      5 years ago

      My suspicion is that something in the January update relating to fixing Screen Blanking is the culprit here since this would seem to have an impact on anything relating to the screen. 

       

      per the support website:

       

         What's new in the desktop app (v10.2.0) – Jan. 08, 2020

      • Fixed an issue with screen blanking
      • Bug fixes and minor changes

       

      • eric24's avatar
        eric24
        Active Contributor
        5 years ago

        Other notes: 

         

        Brightness slider in windows 10  notification center becomes stuck at 100% after installing Gotoymypc, and becomes unstuck after uninstalling Gotomypc. So on a laptop, once Gotomypc is installed there is no way physically nor using the OS to adjust the brightness down from 100%. 

  • ChadKC's avatar
    ChadKC
    New Contributor
    5 years ago

    I am using the Windows GotoMyPC client to access remote PC.  On the remote PC (A), I run a Remote Desktop session to access a different internal Windows server (B).  Shift, backspace, delete, and other command keys are not recognized in the Remote Desktop session (B).  However, they work fine on the remote PC session (A).  Also, the onscreen keyboard seems to work fine from B, but that seems to make it take longer than it should.

     

    Has anybody else encounterd and/or resolved this kind of nested session issue?

    • bvaughn's avatar
      bvaughn
      New Member
      5 years ago

      I'm having this issue as well. I first encountered it a few days ago. Reinstalling the software on the host fixed it, but the issues came back yesterday. The host and client are Windows 10 most current build. I'm accessing Windows 2012 and 2016 via RDP.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        Hey folks, would you mind confirming the GoToMyPC software version installed on the host having this issue?