Forum Discussion

VRLDO's avatar
VRLDO
Contributor
3 years ago

Attendee Report Excel File is blank

Hi - anyone else having this issue? We ran a webinar yesterday morning when the other tech issues were going on. When I go to the reports section to select it, it shows the number of attendees but when I click the buttons to download it and then open it, the file is blank. Is this an ongoing issue? FYI I am able to pull a report from a webinar from last week, this is the webinar we ran at 10am EDT yesterday that is blank.

  • AshC's avatar
    AshC
    3 years ago

    VRLDO   I'm sorry, this issue is likely related to a recent server disruption that GoTo was utilizing for online data management.  While we are working to fill many of the gaps associated with this outage, it may take another 48 hours to complete.  If you cannot wait till then, I would suggest calling directly into Support so we can create a case for engineering to recover the data manually. 

  • mszeu's avatar
    mszeu
    Active Contributor
    3 years ago
    Hello, I got the same issue a week ago and so I opened a case with support. They solved it in 24h. Regards, Marco
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      VRLDO   I'm sorry, this issue is likely related to a recent server disruption that GoTo was utilizing for online data management.  While we are working to fill many of the gaps associated with this outage, it may take another 48 hours to complete.  If you cannot wait till then, I would suggest calling directly into Support so we can create a case for engineering to recover the data manually. 

      • VRLDO's avatar
        VRLDO
        Contributor
        3 years ago

        Hi AshC - just got off the phone. They tried to manually pull one but couldn't pull in the session leave time column, all other data is there. And yes they said to give them 24-28 hours. Was this part of the AWS blow-up yesterday?