Go To Training Recorded the wrong screen
While doing a training on a dual monitor, we shared an excel spreadsheet on the left monitor, which it recorded. We stopped sharing it and just had cameras turned on the rest of the training, but the entire recording is just of the excel spreadsheet, even after we stopped sharing our screen. Has this happened to anyone before? Is there a setting or some other steps that need to be taken to make sure this doesn't happen again? We've never had this issue before and use this set up a lot. It's always been able to automatically record peoples' cameras without any additional steps on our part. Any insight or help would be great! Thanks.
ContinuingEdBLD It could be a failure of the cloud recording storage or conversion. I would host a test session now, broadcasting your webcams and desktop to see if the problem persists. You can also file a case with Customer Support to see if there's any chance of recovering the webcams by re-converting the original cloud file.
