Good morning, Where has the "Switch to Desktop" option gone in the new version? We utilized this option to ensure our panel of presenters were able to share webcams without the ability for all attendees to share their webcams. We either need this option present, the ability to elevate a Web user to Organizer, or otherwise control who can share their webcams and who can't. This option exists on the current GoToMeeting web app, but does not exist in the current GoToTraining web app:

Hi everyone, I am sorry for any inconvenience this change caused you and your audience. To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from. Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience. Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon. For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address.

GTT: Switch to Desktop Option Missing?

VRLDO
Contributor
4 years ago
Was there a change in the interface for Attendees last week (but not on the Organizer side) that reverted back? We updated our housekeeping script to reflect the interface changes (looked more like GoToMeeting) and now we are testing the system again with both Chrome and Edge and when I came in as an Attendee in both browsers it looks like the old interface.

What should we be seeing? Old interface or new modern one?
- AshC
  Retired GoTo Contributor
  4 years ago
  VRLDO There was a change made to force the web app, which was then reverted temporarily. The update for certain GoTo accounts is still underway, so you can expect the desktop Training app restrictions to continue in another couple of weeks. I apologize for any confusion there, and hope to have more information soon.
AshC
Retired GoTo Contributor
4 years ago
IOG-FSU I apologize for the difficulty there.

Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.
- larsen_a
  Visitor
  4 years ago
  
  Starting this morning, all of our Trainers and Agents are no longer able to use the GoToTraining App. They are forced to use the Web Version of GoToTraining. This will not work, as we are unable to promote anyone to a Co-Organizer in the Web Version, and various other app-based features we rely heavily on are also
  
  When following the link to join a class, (Ex: https://attendee.gototraining.com/r/123456789 ) the link is changed to app.goto.com (Ex: https://app.goto.com/training/123456/123456 ) and opens into the Web Version.
  
  How do we get all of our Agents back to the Desktop App? The help article says “Note: If you do not see the option to switch to the desktop app, then that means your computer is running an operating system that is not supported by the desktop app (so you will be unable to switch).”
  
  This is not the problem, as they are using the same computers they used yesterday. Something changed with GoToTraining between yesterday and today. Perhaps it’s from the upcoming enhancements?
  - AshC
    Retired GoTo Contributor
    4 years ago
    larsen_a I'm sorry, these changes may not have been communicated properly to some customers.
    
    Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.
- Phil38
  New Contributor
  4 years ago
  Hi there.
  
  Does anyone with an GoToTraining Starter Plan has the same problem as I?
  
  When I purchased G2T in 2020 all went fine. I invited my customers to the trainings, they registered themselves and when they wanted to join, a download of GoToOpener (the client software for Mac or Win) was triggered. Then they joined via this application after they allowed the browser to open it. Voilà.
  
  At the end of March 2021 things changed. The attendees wanted to join, but (on a Mac definitely) GoToOpener wasn't triggered anymore. If the clients use Safari as the standard browser, they stuck in a blank browser window.
  
  An answer that I got from LogMeIn now (mid-August) was, that GoToOpener is not supported by the Starter Plan. But it worked until then. The Pro -Plan which they offered me for 4 weeks was working without problems.
  
  Anyone?
  
  I would be very glad to get an answer. I don't like the other online-training-solutions I tried in the meantime, but I also don't want to pay the additional fee for the Pro-Plan.
  
  Regards, Phil
  - AshC
    Retired GoTo Contributor
    4 years ago
    Phil38 I'm sorry for the miscommunication around this.
    
    There was a change made to the GoToTraining defaults a few months ago, in preparation for an updated GoTo experience, where new events force attendees to the web-join instead of desktop.
    
    Unfortunately there isn't currently a way for attendees to switch to the desktop in this case. We will be updating the support documentation and GoTo plan feature sets very soon to reflect the differences.
- TrainingRINA
  Active Contributor
  4 years ago
  Hi
  
  The removal of desktop version in GoTo Training is a very bad decision, especially as the "new" alternative solution is not in place, functionalities missing, and connection quality in browser versions are generally poor.
  
  Having done some training, the experience with the Browser version in Chrome has always come out as lower quality for sound and web cam etc. As well the experience by participants has been with critics of the browser version. Might be sufficient for GoTo meeting (Seminar and QA), but for GoTo training the desktop version has been the one (only one) in reality.
  I certainly hope the management & technicians not just looks at / has target of simplicity to manage and develop, and hopefully NOT with aim for mobile devices for GoTo Training. To be on a mobile/pad small screen, and entire idea of providing a training course with participants on the run with focus on other things, hard to concentrate, small screens etc. is misguided. Maybe this is feasible for seminars and meetings etc. but not for providing proper training course delivery.
  Resent incident example:
  I had a course delivery (now today over 3 days), two first days went fine with desktop version, good connections, good web cam clarity, good sound and no crashes, then this morning it changed at start of the session with only web versions available for participants, sound problems, poor connections for some of the participants (web cam and sound), and the quality and complaints from participants reached a point where we ended up using TEAMS on third day, where all participants got clear connection/sound etc. Break out groups etc, sharing of documents all fine...
  It's sad to say, as the GoTo improvements with TRAINING desktop version was getting to a point where other vendors have less, but bottom line, if GoTo is degrading quality/stability of connections of streaming web cam and sound by choosing a browser platform without ensuring this equally or improved, and/or removing key functionality in GoTo training, then we need as company to look for another vendor.
  - TrainingRINA
    Active Contributor
    4 years ago
    A little add on comment
    The comment ensure quality in the browser version
    The tolerability level / business risk appetite by relying on Browser versions and development/changes by Google Chrome or for that matter Microsoft Edge is extremely high. It's very well known these players naturally promote and change standards as found fit for their own software applications (Meet/G suite, TEAMS) functionality and browser integration and changes standards as found fit.
KA1
Visitor
4 years ago
We tested a GTT session today and it appears our account has automatically been rolled back to the previous version where you have the option to switch to desktop. Anyone else experience the same? Any updates from LogMeIn yet?
- hartman_fvtc
  Active Contributor
  4 years ago
  We also tested this morning and have NOT been rolled back to the previous/classic version, which is what we would like. I called LogMeIn support this morning and they have said this is an open issue that has not yet been resolved nor do they have an ETA for resolution. We were unexpectedly placed in the new version with no way to revert to the old version and were in the final day of a 3 day training. We have moved our training for next week off GTT and to a competitor's platform as we do not want to risk another surprise. The lack of communication and resolution has been disappointing.
  - EMurphyInfTrg
    Contributor
    4 years ago
    Hi
    
    Thank you for sharing - and sorry to hear of your issues.
    I will not be moving over to the new version until I have to, and before I get confirmation that there will be no impact on my current api integration with our website.
    
    I am extremely concerned, if GTT cant get this right. how will it be in other areas.
    
    I have just posted my concerns over our api integration which took months of painful time and effort, and worried that any updates might affect this.
    
    I await their reply to this request :-
    
    Hello.
    
    Please can you confirm that the current api integration which we have painfully set up, will not be affected/corrupted with the integration with our website.
    
    We have spent so much time on integrating our Gototraining with our website and it has been so very painful. Prior to this we spent months trying to integrate paypal which you constantly said there were no issues, but clearly there were and in the end after months of trying, we gave up having lost money and many man hours.
    
    Now after many more man hours with our web dev team (and one of yours), we have managed finally to integrate with our website instead in only the last few months.
    
    I am extremely concerned, that when we are forced to move over to the new version, I want to pre-empt any api integration issues.
    
    Please can you comment/advise/reassure/confirm.
    
    I look forward to hearing from you
    
    Thank you
    
    Eileen
hartman_fvtc
Active Contributor
4 years ago
We experienced issues last week with GTT implementing the new view without communication and not providing an option to revert to the classic view. We have contacted customer support who state that our profile indicates that we are supposed to be on classic view but we continue to have issues.

Will LogMeIn be providing communication and training before attempting to implement the new GTT view in the future? Will we be allowed to remain on the classic view, which works better for our training situation? If so, how long will we be able to stay in the classic view before being forced to the new user experience?

Thank you.
AshC
Retired GoTo Contributor
4 years ago
Hi everyone,

I am sorry for any inconvenience this change caused you and your audience.

To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from. Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience. Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon.

For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide

If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address.
- EMurphyInfTrg
  Contributor
  4 years ago
  Hello.
  
  Please can you confirm that the current api integration which we have painfully set up, will not be affected/corrupted with the integration with our website.
  
  We have spent so much time on integrating our Gototraining with our website and it has been so very painful. Prior to this we spent months trying to integrate paypal which you constantly said there were no issues, but clearly there were and in the end after months of trying, we gave up having lost money and many man hours.
  
  Now after many more man hours with our web dev team (and one of yours), we have managed finally to integrate with our website instead in only the last few months.
  
  I am extremely concerned, that when we are forced to move over to the new version, I want to pre-empt any api integration issues.
  
  Please can you comment/advise/reassure/confirm.
  
  I look forward to hearing from you
  
  Thank you
  
  Eileen
  - WHD
    Active Contributor
    4 years ago
    Wow. That is painful. Sad to see LogMeIn do this.

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